Website Maintenance & Support
We Provide The Support Team So That You Can Focus On Your Business
When You Need Help With Your Website, Whether It Is A Fix Or A New Feature, Our Team Of WordPress Experts Is Here
Unfortunately, the vast majority of hacked websites are WordPress websites. It’s not that WordPress sites are bad or insecure, it’s just that there are so many more WordPress sites than any other platform.
Our team of WordPress experts are here to assist you whether your site was hacked, you need to update some information, or you want to add a new function or feature.
Expert Web Team
Our support team eats, sleeps, and breathes WordPress so they are ready to help you no matter what comes up.
Peace Of Mind
You can rest assured that we are watching over your website – keeping it safe, secure, and up to date.
No Lock-In Contracts
Unlike other agencies, we don’t lock you in with a long-term contract.
Dedicated Support
Send in your support requests and we will begin working on them quickly – usually within 1-2 business days.
Exclusive Access
We only provide support to clients on one of our website care plans. Once you sign up, you are a part of our inner-circle and we take care of our inner-circle.
Additional Services
Your care-plan membership gives you access to all of the services we offer – SEO, email marketing, paid ads, and more.
Website Support FAQs
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What types of websites do you support?
We only work on WordPress sites. Our staff are experts in WordPress and we only feel comfortable providing support in the area that we know. Focusing on one platform and providing excellent support allows us to work faster and and to provide better service to our clients.
Why WordPress? Because WordPress is the biggest platform. Over 35% of the web is powered by WordPress including the New York Times, Spotify, and Forbes. It’s not just a blogging platform, it is fast, secure, and versatile enough to be used for any project. Don’t worry – if you’re not already on WordPress, we can help migrate your site.
What kind of support do you provide?
We help our clients fix almost any issues with a WordPress site. We can work with speed issues, add new features, restore a hacked website, fix any WordPress errors, and much more.
The first step for any new clients is to onboard you to one of our Website Care Packages. Before we provide support, we want to make sure that your site will be safe and secure going forward, and we find the best way to do that is through our care plans.
Support Requests Include:
Edits to content on any page, including adding testimonials, making style adjustments, uploading blog content, or adding new pages with content you provide.
Support Requests Do Not Include:
Advanced or custom features like creating a membership portal, designing a sales page, creation of content, or graphic design requests. We would be happy to help you with any of these projects, but these do not fit within the support system. Contact us and let us know what you are looking for and we can put together a proposal for you.
Does my website need to be on a care plan to get support from your team?
We find that a good care plan is the foundation of a healthy WordPress website. It should cover essential items like backups, security & performance checks, malware protection, plugin updates, and much more. Before we work on any website we need to be sure that it is stable first.
When we onboard your website to our care plan, we run it through a full diagnostic analysis including fundamentals such as child theme usage, proper functions.php, and much more. For this reason, we do not provide ad-hoc support or feature requests for websites that are not on our care plan.
How do I track my open support requests?
We pride ourselves on our open communication with our clients. We will email you if we have any questions about your request and when we have closed it. In the meantime, we are happy to answer any questions you have about your support request.
What is your hourly rate?
Many of our services are covered under our care plan which means, if you are a care plan customer, it’s included in your package rate.
For any additional work, our hourly rate is $100 and we bill in quarter-hour increments with detailed invoicing so you’re never surprised.
What is your response time?
Our support team will typically get back to you within two (2) business hours on any support requests.
We will come to an agreement on an exact support policy that suits your needs, but typically we spend up to one hour trying to solve the issue before providing an estimate of time for how long it will take.
We do it this way because we resolve most issues within one hour.
For hosting-related issues or services covered by your care plan, we will resolve those items right away.
Are you experts at WordPress?
We’ve spent our careers becoming WordPress experts. We love the platform and want to help our clients get everything out of it they can, which is, frankly, quite a lot. This is one of the reasons we only work on the WordPress platform: we want to be the best WordPress developers.
Can you support my website?
Is it on WordPress? As long as we can onboard you successfully to our WordPress care plan and don’t discover some unworkable skeletons in your closet the answer is probably a resounding yes.
We are happy to take a look to be sure.
To start this process give us a call at (562) 490-6464 or contact us.